Privacy Policy

Last Updated - January 1, 2023

CapGrid Solutions Private Limited (hereinafter referred to as “CapGrid”) is committed to safeguarding its users’ privacy (hereinafter referred to as “Your” “You”) accessing its website (i.e. ) and has provided this Privacy Policy to familiarize You with the manner in which CapGrid may collect, use and disclose Your information collected through the Website.

Before you subscribe to and/or begin participating in or using website, CapGrid believes that You have fully read, understood and accept the terms and conditions of this Privacy Policy.

The Policy applies to all information that CapGrid has about You and Your account.

If you do not agree to or wish to be bound by the terms and conditions of this privacy policy, please do not proceed further to use this website.

This Policy should be at all times read along with the Terms of Use of the Website.


CapGrid may collect information (collectively, “Information”), from the users, when they register to gain access to the services provided by CapGrid or at other specific instances when CapGrid deems it necessary and requests users to provide the Information. Information shall include, but not be limited to, the following :


You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content. You can add or update Your Information on a regular basis. When You update information, CapGrid will keep a copy of the prior version for its records.

CapGrid 's primary goal in collecting information is to provide the user with a customized experience on our websites. This includes personalized services, interactive communication and other services. CapGrid collects Your Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to notify You of any updated information and new activities and other related functions offered by CapGrid, keep You informed about latest content available on the Website, special offers, and other products and services of CapGrid, to provide You with a customized Website experience, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with CapGrid or to prevent fraud and unlawful use.

Certain information may be collected when you visit the Website and such information may be stored in server logs in the form of data. Through this Data CapGrid understands the use and number of user visiting the Website. Some or all data collected may be shared with the sponsors, investors, advertisers, developer, strategic business partners of CapGrid. While using the Website, CapGrid's servers (hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance by way of cookies.

Promotions that run on our website may be sponsored by companies other than CapGrid or may be co-sponsored by CapGrid and another company. We use third-party service providers to serve ads on our behalf across the internet and sometimes on the Website. They may collect information about Your visits to our Website. CapGrid uses the log file which includes but not limited to internet protocol (IP) addresses, browser software, number of clicks, number of unique visitors, internet service provider, exit/referring pages, type of platform, date/time stamp, screen resolution etc. for analysis that helps us provide you improved user experience and services.

We record buying and browsing activities of our users including but not limited to YOUR contact details and profiles and use the same to provide value-added services to our users.

We use them to administer the site, track a user's movement and gather broad demographic information for aggregate use. Once a user registers, he/she is no longer anonymous to CapGrid and it is deemed that the user has given CapGrid the right to use the information.

Please note our website is also not a risk proof website.


Business information is used to display the user's business listing or product offerings across our website to fetch maximum business opportunities for the user. If You upload any content on the Website, the same may be available to the other users of the Website. CapGrid will not be liable for the disclosure and dissemination of such content to any third parties. Once the user's content is displayed on our website, the user may start receiving business enquiries through email, phone calls, Whatsapp or SMS notifications, from third parties that might or might not be of their interest; CapGrid does not exercise any control over it.

We may also use your Information to contact you via SMS, Email, Whatsapp, or any other messaging service for several reasons including but not limited to:

  • Send Order confirmation
  • Keep you informed of the current order status
  • Send any updates or changes for your orders
  • Request for product or service reviews
  • Send verification message(s)
  • Validate/authenticate your account to prevent any misuse or abuse
  • Contact you for a special gift or offer


In situations when CapGrid is legally obligated to disclose information to the government or other third parties, CapGrid will do so.


As a general rule, CapGrid will not disclose or share any of the user's information except when CapGrid has the user's permission or under special circumstances, such as when CapGrid believes in good faith that the law requires it or as permitted in terms of this policy.


Links to third party sites are provided by website as a convenience to user(s) and CapGrid does not have any control over such sites i.e. content and resources provided by them. CapGrid may allow user(s) access to content, products or services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. CapGrid believes that user(s) acknowledge that CapGrid has no control over such third party's site, does not monitor such sites, and CapGrid shall not be responsible or liable to anyone for such third party site, or any content, products or services made available on such a site.


CapGrid takes necessary steps, within its limits of commercial viability and necessity, to ensure that the user's information is treated securely.

We request our users to sign out of their CapGrid account and close their browser window when they have finished their work. This is to ensure that others cannot access their personal or business information and correspondence, if the user shares the computer with someone else or is using a computer in a public place.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while CapGrid strives to protect the user's information, it cannot ensure the security of any information transmitted to CapGrid and you do so at your own risk. Once CapGrid receives your transmission, it makes best efforts to ensure its security in its systems. Please keep in mind that whenever you post personal & business information online, that is accessible to the public, you may receive unsolicited messages from other parties.

CapGrid is not responsible for any breach of security or for any actions of any third parties that receive Your Information. The Website also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.

Notwithstanding anything contained in this Policy or elsewhere, CapGrid shall not be held responsible for any loss, damage or misuse of Your Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined in Terms of Use).


CapGrid may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Information cannot be collected via cookies and other tracking technology, however, if you previously provided information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. CapGrid does not employ any cookies as on current date. This policy may be amended, in the event, CapGrid employs the use of cookies on its website.


CapGrid may, from time to time, send its users emails regarding its products and services. CapGrid constantly tries and improves the website for better efficiency, more relevancy, innovative business matchmaking and better personal preferences. CapGrid may allow direct mails using its own scripts (without disclosing the email address) with respect/pertaining to the products and services of third parties that it feels may be of interest to the user or if the user has shown interest in the same.


The policy may change from time to time; users are solely responsible to check the same periodically for any updates. The revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute your acceptance of those changes. Any disputes arising under this Policy shall be governed by the laws of India.


In case of any grievance regarding use of your Information, please write at:

Address: 64/8, Primrose,
Vatika City, Sector 49,
Gurugram, Haryana, 122018

with all the relevant details of your grievance.